SHIPPING & DELIVERY
HitPlay is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except weekends & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
- Shipping on all orders above Rs.500 is absolutely free. For orders below that value, a nominal charge of RS.75 will be levied.
- Orders are dispatched between 1-4 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days.
- Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region.
RETURNS & REPLACEMENTS
- HitPlay is responsible to deliver the correct product as displayed to you without any damages whatsoever. If you have received an incorrect or damaged product please inform us at the earliest. We will replace or refund you for it.
- If you receive a package that has been tampered with, please do not open it and return it back to us via the same delivery agent.
- All return claims must be made within' 7 days from receiving your order in original re-sellable condition. HitPlay reserves the right to refuse returns if your claims or returns are found unsatisfactory.
- HitPlay may replace your product, issue a credit voucher or refund you the amount to satisfy your claim.
- Octroi or local charges paid at the time of delivery or after for your purchase will not be refunded by HitPlay.
- Under warranty claims, HitPlay will not accept back products that are tampered with, altered or used in way as not supposed to as described with the product.
- All customers are responsible to pay shipping charges on returned products, unless if received in a damaged condition.
- Any items sent back that do not abide by these guidelines will either be sent back to the customer or will be issued HitPlay.in store credit, at HitPlay’s discretion.
- All warranty claims must be submitted within 365 days of the Invoice date. Returns received after 365 days will be sent back to the customer and a refund or credit will not be given. Please mention your invoice number and order date while making claims.
- Please inform us your product related issues rather than returning the product back to us. We often notice problems being solved over email or a call.
- We strive to sell products of the very highest quality only. If for any reason they fail to meet your expectations, drop us a line and we will sort it out for you.